Service Requests

Visit the City of Irving Customer Service Department to set up a new utility account, transfer existing services or discontinue utility services. Please refer to any topic below for more information.

Service requests are completed between 8 a.m. and 4 p.m., Monday through Friday, excluding city holidays.

To receive same-day service, a request and all paperwork and fee(s) must be submitted by 3 p.m. of the request day.